• Log on to your account around the world
• View your account balances and transaction history
• Move money
Exact features depend on the HSBC services available in your country
To log on to this app you must be an HSBC Personal Internet Banking customer. If you are not yet registered, please visit your local HSBC website.
• HSBC helps protect your information by using 128-bit SSL encryption when you are logged on.
• Data charges from your mobile service provider may apply.
To find out more about the app including details of permissions requested please see http://hsbc.mobi
If you are a customer of HSBC Mexico, please search for and download HSBC Móvil to access your accounts.
HSBC part of our windows phone Finance and have installs 10000000. Update Sept. 6, 2016.Rating is 70.7415. Windows Verison is 126.96.36.199. Actual size 15.0 MB.
Can't log in used to be a great app but it will no longer let me log in! I have contacted hsbc support who were no help what so ever. so looking like I will have to uninstall and go back to using my laptop for my banking ??
UX Issues! If you paste the phone number into PAYM then it doesn't enable the "continue" button to finish the payment, you have to delete a digit and type it back to get it to unlock(!!) It's not clear where to press to make changes to amounts etc because of font choice and design issues
Issues with my credit card For some reason I don't see my creditcard information. Is this intentional or? I checked with my room mate a.d his is not showing either. Otherwise its very good application
Took a long time, but finally a pretty good app from HSBC. I'd like to see the ability to add new people to transfer money to as a feature in the app, instead of having to log onto the website. And notifications for when someone transfers money into my account, notifications for when I go overdrawn or when my balance reaches a certain amount.
Photo of a city? Nothing else appears. This is all I see after logging in, nothing else. App does not respond at all.
Cmon HSBC Doesn't save user name, takes too long to load, now saying connection error, Look at the Natwest App & create something similar please
Absolute Rubbish since digital secure key HSBCs mobile ap is seriously frustrating. I was fine with the old secure key.. Since updating to the digital version I've had NO END of issues.
Very useful but poor interface It is great to be able to log in without a huge faff and check my accounts. However, it isn't easy to switch between screens and to do anything like move money between accounts you have to switch to the main website. If you forget to log out of the app, you have to go into settings and force stop it otherwise you can't get past the screen which tells you that it has timed out.
Intrusive Why does the latest update need access to identity, phone, contacts, location, camera, WiFi, storage, remote call info etc etc...? This is just a banking app, not my minder. Not installing until the developers work out what the users need.
Good app but keeps crashing Really useful app but I keep having to uninstall it and reinstall as it keeps crashing. Rating would be 5 stars if I didn't have to keep doing this.
Good - but not THAT good! Great app. Transfer money, pay bills etc. Option to set up new payees without having to first setup and pay first bill on main 'pooter would be better.
Hsbc Well finally you seem to have fixed the log in! Only took you how long? Now why can't the balance I see be my real balance? Why do I have to go through two more pages through find cleared balance. When the money is taken through transactions, remove it from my balance or show that on another page really annoying.
Doesnt work when setting up a password. It just says that theres an error
After already registering it couldn't remember my banking I.d. It kept logging me into the website instead of the app, I set up the password but it still insisted on me going through my security questions. Now it's saying my details are wrong but I can log onto the website with the same details absolutely fine. Complete waste of time. Uninstalling.
Fantastic Great app that is very user friendly and great to keep up to date with finances at the touch of a button
Great app It's a great app and certainly helps managing my money a lot easier. However, it would benefit by having the ability to do a payment to someone or set up a standing order. I still have to log onto my Internet banking if I wish to transfer money to someone which is a pain. Therefore only 4 stars till this feature becomes available.
App riddled with login issues Account always says inaccessible or ive been logged out for being inactive but this is the first 3 times I try to log in. After the 4th time it works as per usual
Pretty awful really. I have banking apps for four different banks and the other three are all much more intuitive to use than this one. Also the HSBC secure key system is a right faff. The Halifax and Natwest apps are so much better!
Logging is more difficult than solving a rubik's cube The whole HSBC system of secure key is impossible to navigate. I don't know how secure it is but it sure is highly unusable
Data eater Quite slow reactions plus downloaded 10MB in 30 seconds just to find nearest branch opening hours. On the top of that it stores all downloaded data inside the app so after some time you can get nice growing bubble.
Urgh! It's apps like this that give Android a bad name... Worst interface and functionality from a banking app I've seen yet. Lift your game HSBC.
Slow and annoying Functional but poorly designed and slow. It's the only app I have left on my phone that still uses the legacy menu button.
Absolutely Useless As some others I was happy with this app until I got a message saying I needed to update. I now cannot use, open or update so will uninstall. Irritating and really quite inexcusable for a massive profiteering corporation like HSBC.
Saves a lot of time! It's really handy for when you're out, need a quick balance check or transfer of funds. It isn't the best for paying bills, but there's minimal times I'm going to need to do that while out and about. It's definitely easier than the digital key which I've never been pleased or happy with.
Horrible I understand they want high security but this is ridiculous! I opted out of carrying around a security key and chose to choose the app. It never works and I am unable to transfer money as you require a security code from the app! I will be changing banks. After not only phoning 3 times and going into a branch the issue can still not be resolved! Pathetic
Cheap and lazy app design from a filthy rich and lazy bank When one of the largest (and richest) banks in the world can't be bothered to design an android-specific app, their app deserves the lowest rating. Horrible non-native user experience, slow and unintuitive menus, and a ridiculous setup process involving password after password. Why are there high reviews for this on the play store? Because most people are just relieved they can bank online. I think, as HSBC customers, we should expect WAY more than this paltry effort.
Basic functionality missing! Performance poor! HSBC has their priorities all wrong. Instead of offering basic functionality like being able to submit equity trades, perform external bank transfers or making the deposit check function work properly they instead focus on ridiculous security mechanisms that are completely self-defeating. I've been unable to submit checks for deposit. Every single time I get a message about being unable to read the routing/account numbers, yet other banking apps work fine. Oh, if you really want a nice feature, they do have a nice photo of Hong Kong when you start the app up. Sadly, I'm not interested in photos of their home city. If I wanted to see that I would use a travel app, not a banking app! Sarcasm aside, the app is difficult to navigate, offers minimal and disappointing features and the security required to even use it gets to the point that you want to do anything to avoid having to open it. For a multi-national financial institution that's one of the world's largest, one would think they would have the resources to actually hire some talented designers and coders. Perhaps they did, but their IT security desk held veto power and ended up creating something with minimal benefit.
Behind the Curve This app's functionality is finally meeting the most basic of expectations, but from a design perspective it's still a mess. It is slow, stutters, and it makes use of Android 2 widgets which makes it look and feel out of place on Android 4+ devices, especially with the Material Design becoming more commonplace. The Bank of Scotland app is leagues ahead of this. I'm almost tempted to close my accounts so I can use a banking app that genuinely makes banking less of a hassle.
The app Good but why can't you view amend or detect a dd , standing order etc... Basic banking customer needs!
Dangerous - do not use Used the app to send a payment to my friend and HSBC somehow managed to send it to a completely different account that was apparantely linked to my friends phone number. It will take weeks before I'll find out if they will be able to retrieve the money. An obvious fraud had happened and HSBC is not currently accepting responsibility or accountability for this error. Your money is not secure with this app, avoid it.
Excellent! This app (almost) has it all. One suggestion is for the next update to have "Pending Transactions" then I'll give it 5 stars. I love HSBC internet banking as their services are comprehensive what your able to do, totally secure - but yet easier to login than most other banks. Shame trying to bank with them is getting harder & harder... They've lost my mortgage, & lost a large loan as they weren't as helpful as they have been in previous years.
The app serves its purpose well. I just wish HSBC would offer the ability to deposit checks and mobile payments through the app.
Nice app Does everything I want it to except I can't get into my DD's if this comes on would give it 5 stars.
Amazing bank Amazing bank and amazing services. very user friendly. i wish i could give more than five stars for whole package they provide.
Great App This is a great app and I use it for payments and balance check.application Security features are perfect. Addition of new payees can be done only on web.
An App to die (of shame) for Crashes randomly. Nothing new in latedt release. A backward step. The usual me-too solid but basic features following the HSBC one size fits all approach, but it misses the mark on UX, and already feels dated. Looking forward to more... well, just more.
Good but nothing amazing. Can be slow and blooming heck, who designed this? Its not exactly a work of art is it? Blocky and ugly.
Great app For added security you should incorporate our smartkeys for login.. made a great gadget to stop internet crime and don't even have to use it..? When I enter my info 1st letter 2nd and last etc how many times does it take to login before your whole password/pin etc has logged..not that safe in my eyes..come on secure key is so secure.....EDIT,, NOW USING SECURE KEY..WELL DONE TO ALL YOU AT HSBC..
Good app Good Security features. Can access from any where in the world. Really useful to pay bills and transfer when traveling. The best part is can locate branches and atm....
Unavailable most of the time & no payments Useful for checking balance but doesn't work most of the time. Or you'll be able to log in but no accounts will show. Annoying there are so many issues but I guess they are trying to fix. Very disappointing not to be able to make manual payments to credit card account through the app. Seems to be a vital function for a mobile banking app.
Almost ticks all the boxes The app does its job but could really do with the pending transactions option that you get on the main website. Would also be good to see when cheques are going to clear from your account on the website and app.
Love but meh. Loving the app but i had this on my last phone and when id created my digital code thing it told me to go recycle my key! Then changed phones and wouldnt let me log in again and had to create a new code buy calling customer service which took me forever and cost me lots. Keeping my key nice and close now!
Great app Is it possible to show linked accounts from other banks in the app like on Hsbc online banking? Other than that I can't think of any another improvements
Excellent for daily use Helps you keep on top of your finances and also lets you see what money is being in spent on
Good all rounder. I like this app although I feels a bit more cluttered than some of the other banking mobile apps. Also it would be great if I could use it to look at details of my global investment centre holdings without having to use the full website.
Does the job. I use it for transferring transactions. Could do with pending payments in/out. No problems.
I have this app installed on my Nexus 7 and my HTC-One mobile phone The first thing I've noticed is the app seems to have different functionality- 1. I cant generate secure keys from my HTC 2. Doesn't support landscape display 3. Different Front pages 4. Can't cut-n-paste passwords from secure storage All-in-all annoying and unnecessary
It is good Some features should be added like transfer to other accounts
The most perfect app ever I pay my credit card and handle all my finances through this app.
Poorly designed and continually frustrating. I now use it to generate my securecode for full access login and have done away with my regular secure key, only for the app to now no longer have that functionality leaving me crippled! PLEASE fix ASAP
No pending transactions and balances therefore inaccurate as do not reflect true position.
Crap update! June 2015 update - "bug fixes minor enhancements" my ar$e! All you get is an ugly new start up picture and a permanent "apply for a loan" banner top/prominent on main screen that you can't remove. Would downgrade to previous version if it wasn't so much hassle.
Really good app helps me loads with managing my accounts
No option to login with secondary password This app is not reli convenient at all given u can only login if u have the security chip . Consider an easier login option like CBA or ANZ please! Thanks.
Poor, no features, 5x behind the competition Comparing this app to many other retail banking apps it is very slow, not intuitive, and lacking features. The HSBC way of logging in is just... Stupid. Using the security key, password, and I'd takes too much energy and time. Customer support also doesn't know how to help you once you've been locked out. Prepare to spend hours talking to a handicapped customer service who likely may not be able to help u. Use caution when using certain features on their online banking. Ur acct may be locked.
Love this app helps you keep on top of your finances at any time
Useful in theory. But I haven't got time to keep typing in passwords just to check my current balance.
Excellent app Amazing app to manage your financial accounts within hsbc great tool even while traveling
It should have share dealing facilities to. It should provide full access to account.
Well it was okay But the latest update won't let me log in. I type in my username, click log on, and it says "incorrect username or password". I know my username is correct, and there's no space to put in a password, just a Remember Username checkbox.
Missing accounts? Not all accounts showing since update?
Great banking Ready to use and quick to see your accounts.
Works well Easy to check balance etc
Love this app Feedbback: Work on updating the transaction details faster...
Very convenient Great app. Does everything I want and more. Very secure too. Between this and their website you never have to visit a branch again.
Very good I use internet banking to do allmy transactions as i am away most of the year. I like the app so far no crashing...good interface ..easy to navigate. Well done.
Love it. Fast and easy payments and balance checks.
Amazing This application is very handy and useful. It helps me monitor my account and shift money the way I want to, whenever I want to.
Always reliable Never had any problems works great for me
Convenience Factor Makes banking, transfers and payments easy.
Does not allow you to top up pay and go mobile phone Does not allow you to top up pay and go mobile phone like the fast balance did but hsbc decided customers do not need that facility
Easy and fast with safety
Great tool for time saving
UI Please bring Material design.
Banking made easy
Love it now
Good functionality but poor UI Very helpful app, but the UI is a little slow and jerky... Could do with a good polish!
Its a responsive site not an app This is not a fully functional app, its an app which loads a responsive website that serves like an app. Still good enough and does the job but im sure HSBC has couple of millions to invest on an app :) Or lets do crowdfunding for these guys :) Afterall its a world bank.
No Secure Key???? I cannot generate a secure number with my digital secure key because this app doesn't have one so now we have to go back on always carrying the ridiculous secure key pad!!!the only bank that still have that...
We'll thought out I don't understand some of the poor reviews this has received. I can only assume some people hadn't worked out how to use it when they left their review. I have six accts including mortgage and credit card. I can see the balances and transfer funds between very easily between each acct. I can make one-off payments or set up regular payments to others. This last feature requires me to set it up on a PC first but once this is done I manage all further payts through the app. I would recommend it to anyone.
Bad again This app was good, but now I can no longer log in with secure key, meaning I can't check fast balance and have to use the long winded secret answer and password, why can't you just allow Android users to log in with a simple 4 digit PIN or fingerprint like Touch ID on iPhone, Apple users aren't the only ones with fingerprint scanners on phones you know. This app is in serious need of an overhaul to be simplified, along with a UI refresh.
Awful I have to say that I never review anything, but simply had to chime in to say that this is biggest pile of crap anyone has ever designed. Please just make me not want to kill myself when using this app. It just needs to be simple.
Shambolic This app cannot do a single useful function other than viewing your balance. There is absolutely no element of 'online banking' here and you can't even generate a secure key which will now require you to carry a device to use online banking. Absolutely lazy from HSBC who clearly have no regard for their customers.
Been using for a while now, useful Great for making payments and checking balance on the go. Helped me to manage finances. Only inconvenience is not possible to set up new payees on app but I think this is for security
Kinda gets the job done Lags a lot and when doing transfers it can stop until I touch the screen. I recommend a rewrite written natively for android instead of this rubbish.
Absolutely rubbish now When this app first came out of was brilliant. So much easier than that dumb keypad thing... But this last month it's been absolutely useless and never works. Constantly hangs or says sorry try again later.... Avoid this until it's fixed... If it is ever fixed.
Errors all the time If this app ever let me log in it would be wonderful. Every time I attempt to log in I get an error message. Sometimes, when something desperately needs doing ill attempt to log in up to ten times a day and will get an error every time. HSBC please a dress this issue, it's making your banking services more and more of a pain and I will move banks if I continue to be unable to use the most useful form of banking.
S**t app Spent too much time on phone trying to re activate this. It tried to update itself today and would not give me the option to postpone the update until I had transfered some money. It then failed and stopped working completely. As I needed to create a new payee I couldn't use the pc either. Very annoying for the payee who will now be overdrawn! Update: just wasted more time listening to music to no avail. Am reverting to the old physical key now. Don't waste your time with this rubbish.
So annoyed, completely blocked out Went to log on but said error can't access, so re installed app had to re log in but then told me to put digital secure code in, yet it's nowhere to be found on the app so now I'm completely blocked out of it! So annoyed with this rubbish, I preferred using my digital key pad but that doesn't even work now, upgrade, yeah right!!! Never had a problem until now
Terribly slow. Rarely works. Very disappointing. Have to wait for an in app update nearly everytime I use it. Takes an eternity to login and then usually fails with some vague unhelpful message. Making payments is hardwork. Sorry hsbc you can do better!
Ok but old-school The app provided very basic functionality and the look and feel is very old-school. For example it's not possible to make payment to an account which I did not pay to via Internet before. I wish that big bank like HSBC invested more into the functionality and design to be able to deliver the best user experience.
Brilliant Fantastic app, so much easier to manage my money now. Doesn't have all the functionality of the desktop site but it's a 'on the go' app. Great work....all the haters need to understand what it's function is.
Interface is good but authentication is troublesome Please come up with quick login method to app.. it's kind of irritating to go through 2 password authentication.
Worst mobile banking app... Don't have to mention that app is laggy even on latest flagship. But what is truly driving me nuts is that every time I update android or re-instal app (like I did today) becouse app got stuck for ages while updating I have to call customer service and ask them to activate digital security key again. It's like waste of time hanging on the phone for 20min waiting for customer service agent.. You should take a look on Barclays Mobile App and learn from this.
I can only agree with Sebastian Michalek and Jodie George. all the re-installing / updates for the app that results in me being blocked. This is truly making me frustrated and annoyed. EVERY time I update Android or re-install app this happens, every time spending 20 minutes or over on the phone with Customer Services and ask them to activate digital security key again. I've already booked appointment for opening new bank account with another bank.
Bits missing! The app worked fine until it did an automatic update. I have now lost my "Generate a security Code" button which leaves me unable to log onto my account on my computer! Not impressed!
Worst app ever made This is a shocking app... 9 times out of 10 it doesnt work. You can transfer money to people only between ur own accounts.. Hurry up HSBC your like 3 years behind all the others. Makes me want to swap banks..!
Completely useless Was an excellent app until recently. Unable to logon using either of my devices, despite re-install and reboot. Website also doesn't give enough time to write a detailed complaint.
Much better with recent updates Back to being an incredibly useful app after recent updates. Just a touch laggy to use preventing 5 stars
Every time I receive an update, "generate security code" disappears from the main screen. Then I call HSBC again to sort the problem. Why? Who knows...
No generate secure key Even the helpline couldn't get my account unlocked because there is no longer a generate secure key button?! What the hell am I meant to do? Such an awful company, the customer service try their best but they can't make up for a really badly thought out application with missing functions. The website is just as bad.
Wouldn't load the update Wouldn't load the update so reinstalled, and now I can't get in. It wants me to generate a security code but the picture of the front screen in the description doesn't match my front screen. I have no security code generator!!!
Does not work for check deposit. Keeps giving me error after taking pic of the front and back of check.. can't find endorsement.. i tried it 10x and didn't work. so frustrating.!
Terrible. Logging on is extremely difficult, if not impossible. Such a poor user experience when you can't even log in! Hope HSBC read these reviews and take action.
Does the job..... It's not the most pleasant app to use. Quite laggy jittery and design seems a bit behind the times. Would benefit the customer if it was inline with googles material design.
Another person telling you it's broken App auto-updated in play store but when opening the app, the update doesn't get past 0%, tried disconnecting from WiFi, restarting phone etc, but still not working. Please get a fix out so I can see how much money I haven't got. Thanks EDIT2: 4 days on and I've had to get a new phone as my old phone went crazy... On my next restart after the update :curious:... But since my old phone cannot update any apps, I can't transfer my secure key over to my new phone either... Really not happy now...
Terrible app Took forever to get it to install and now that it has, half of the features don't even work. I dismiss a message and ask not to see it again and see it every time I use the app. fast balance just throws up an error message. Even the log in process is cumbersome compared to other banking apps
It gets by Terrible and buggy, but I guess it functions which is a lot to ask from app developpers now a days apparently
Please update to latest phones This is an app normally used by technology enthusiast, but I am amazed that the mobile payment system in HK does not support the latest flagship models from Samsung such as Galaxy S7....
Brilliant time saving Not had any issues like some of the reviews say. I love it as it saves me so much time and great having my balance in my pocket.
Really Nice Would be better if at any updates we were not force to reconfigure the app from scratch !!!
Rubbish! Takes at least a couple of tries before it logs on. Too slow as well & always seems to require an update
Log in for main app fixed but. . . Still no fingerprint log in for Android. Can't log onto the paym settings because a number keypad comes up not allowing any letter inputs.
Extremely Slow - Even on the Samsung Galaxy Note 3 Although I still use it, coz it's handy. But it's always been extremely slow to load up!!! Games and other apps load much faster! And now, the new update with the "fast balance" has made it worse!
Mobile banking I'm new to mobile banking but find the app easy to use
Shocking Possibly the worst app available. Loads for ages then crashes, every time. Better off with a bank that provides reliable mobile services
Works well. Issue earlier now sorted. Thank you.
Update doesn't work. I updated the app today and it no longer responds to the touch screen on my phone. So not really useful.
Bad update EDIT: IF YOU HAVE A SCREEN DIMMING APP TURN IT OFF AND IT WORKS. Doesn't resolve the bad update but it's a small win I guess. - - - - - - - - - - - - - - - - - Doesn't respond to touch. I can't access my bank account as I'm using the app as code generator. I uninstalled it and installed- doesn't solve the problem. Please fix this as soon as possible! This is ridiculous, test your updates before releasing!!!
Update Issue Worked after turning off blue screen filter. --- "App not responding since last automatic update. Has not had access to my accounts on mobile and online due to code generator being part of mobile apps that stopped working after upgrade."
Bit slow Find it a bit slow, the spinning circle. Also with latest update it doesn't respond if I have screen dimmer Twilight running. Turning that off fixes the bug
Been using for a while now, useful Great for making payments and checking balance on the go. Helped me to manage finances. Only inconvenience is not possible to set up new payees on app but I think this is for security. Also new update means app won't respond if you use a screen overlay type app, disabling this while using the app should fix this!
HSBC APP Love it,control your money with ease and convenient. Deserves 5*. It is a very good app.
Update has broken app Screen touches have stopped working since the update. I cannot use my online and mobile accounts at the moment.
Terrible app. Used to be OKish when you could get your secure key from the app, but for some reason you've taken that option away. Now I need to carry around the secure key pass wherever I go if I want to add a new account etc. Terrible, terrible app from a 'top' bank. FIX IT!!!!!!!!!!
Doesn't respond to touch screen useless just tried it again and bizarrely it works now. I use the app as my secure key so now I can't pay anyone new!! Just wasted 1 hour uninstalling and 're installing and still doesn't respond to my touch screen! I'm on an HTC Desire 510 running Android 4.4.3. He up date says Android 4 and above right?
Had enough Finally had enough of this rubbish. Honestly, just find an ATM. The worst is that it doesn't automatically update, you open it and you aren't allowed to do anything until you install the update that can be 1,2,3mb. So to check my balance I need to find a WiFi. Well done hsbc. When you changed it it became clunky, slow, and amazingly annoying.
Not great Used to be a great app, now no longer works if you have a screen dimming app. Very condescending online team unable to help me, thanks for previous reviewers who highlighted this!
Hangs When trying to set up mobile payments. [Edited 2016-05-29] still cannot set up mobile payments. I called customer services and they clearly have no idea how to put things right.
Useless Touch screen does not work this appears to be due to the blue screen filter app. Slow and unresponsive. Absolutely amazing how such a massive organisation can produce such a rubbish application. My data wasted too.
Can't log in Reinstalled it 3 times and it still doesn't recognise either of my usernames. Tried it a few months ago had the same problem then but hoped that they would have fixed it by now...
Needs fixing now Latest update has completely broken the app. As I use my phone as secure key I now cannot do any internet banking which is the sole way I bank normally. Fix needed ASAP this is a fundamental part of how people use their money and is unacceptable.
The current update broke the main screen With the current update, I can't press on any button within the main screen. Not login or anything else. Please roll back ASAP, since I rely on the app to log in to my accounts.
Its dissappeared off my screen? It came up that it was updating and i cant find the app on my phone, i have to go through play store to use it.
Good but stopped working! I use this app everyday and it's good, but stopped working after the last update: it doesn't respond to touch screen anymore, so I can't do anything. Fix it quick please. In the meantime, is it possible to revert to the previous version?
Problem solved Perfect HSBC app really fast & smooth
It's still horrible. It's like it was written from the early 2000s. The app doesn't even deal with bill payments correctly.
Used to work fine This app now no longer registers screen touches. Can't use it at all anymore, can we get this sorted ASAP? Galaxy s7 edge
Not happy Digital secure key is not an option so im screwed to make payments or transfers.
App is broke ? Can't get past the log in stage, nothing seems to happen so I uninstalled it & then re-installed it & now I can't get past the country selection! Very poor ???
Bluelight Screen Display Filter The updated version only allows me to navigate via touchscreen when I disable the bluelight filter. Please fix and I will resubmit a 4/5 star rating.
Update has broken it The recent update has caused the app not to response to touch. Even tried uninstalling and doesn't even work on the first screen.
Getting there Everything is now comin together very nicely. No lags or blank screen whilst logging in. Would be 5 stars if you can add payees rather than going online to do it. Also, fingerprint login wouldn't be too bad!?! Nevertheless, keep up the good work.
Very easy to use, check balances, send payments and track out goings on the go. I almost exclusively now just use the app to manage my HSBC account it's does everything I need.
Could you way better When looking at the Lloyd's app, HSBC are way behind... the layout does not look that great and there a few glitches with the back button. Also I am not able to set up my fast balance...
Missing Touch ID Not a bad app, but would be better if we could log in using touch id like the iPhone
Really nice. But needs a cleaner look. The app is great and works really well, but it needs a much cleaner look like the new versions of android. Could you also add the feature to view direct debits and standing orders etc. it helps to know these things sometimes. Could you also add fingerprint recognition for easy access and enable the users to add a second layer of security like a 4 digit pin code? It will be really helpful. Thankyou :)
App is so Slow, lags and crashes Seriously HSBC developer need to look and see how apps for other banks work. Your application is so slow and it crashes so often that it takes away the sole motive of using an application on phone. Go open website.
Decent app that does almost everything a banking app should (would like to be able to pay new people from app). Recent update removed slowness and lag.
Garbage This is the ugliest, slowest and most user-unfriendly banking app I've used. I'm planning to leave HSBC because of how crap their online banking is.
Update Was a great app, until the resent update. Now can't even log on. Have tried reinstalling & still doesn't work. Very disappointing HSBC!
Update has stopped it working. The update today has stopped this app working. None of the buttons respond. Tried reinstalling but now can't get beyond the terms and conditions screen!!
Update borked it Screen no longer responds after the update. Roll back or fix please.
Where is the security code button?? The HSBC website refers you to the app to generate a security code to access your account online. The app I have got looks nothing like the version they have on their website !! No idea where that security code button is hidden!
Please Read... If ur having problems accessing ur account ie...when u touch the screen buttons nothing happens then try turning ur screen dimmer app off if u have one installed...this should fix the problem. This has only become a problem to me since my phone did a total reboot.
Overall a good, useful app...update rubbish though!! Generally the app works fine so no complaints about the actual app, but the new update doesn't respond to the touchscreen rendering the whole app absolutely useless unfortunately :( will change rating to 5 stars when fixed, thanks!
Was brilliant until update. 26/5/16 in app update renders app useless, won't response to any touch input. I have even tried to reinstall but with the same result. Please fix this hsbc!
Works but too slow and outdated interface Can do basic things in this app but the interface is very rough, slow and non intuitive to navigate. HSBC should take some cues from the Nationwide and Natwest apps which are much more smooth!
Mobile app stopped working on my Android Galaxy S6...not happy about this. When I try to log in it says "service not available" and then I have to log into the website which us a hassle! What happened?
Annoying forced updates Each time I open the app, it checks for updates and updates are mandatory before I can use the banking functions. It is annoying and inconvenient if I'm in area with no wifi coverage, which is usually the case when I want to use mobile payment. Many times I was forced to give up using mobile payment coz of slow internet connection and I do not want to hold up the queue waiting for checkout
Latest update has stopped it working I uninstalled it to try to get it to work so now I've lost my digital secure key and my fast balance. I have to call and speak to someone to try to get it to work. Great! Even when logged in, I can't get past balances to see account transactions. Keep crashing. How annoying!
Very ordinary compares to other banks I've use ING Direct and CBA apps and they are much easier and perform more smoothly. Can't we make a PIN to make logging on quicker?
The most paranoid If I were a secret agent, it would make sense. As is, the sign on process is simply annoying. To the point of wanting to leave the bank
Doesn't work Five million people have downloaded this app but am I the only one who can't get past the conditions page to register. Perhaps I should use the branch. It at least would work!!
its ok EDIT: after the last update the PAY BILL and MAKE TRANSFER buttons are out of place in the account statement screen... ### missing features: fingerprint login, showing direct debits and standing orders, notifications for transactions over/under a certain amount.
Useless The aplication only purpose is to check your balance. ... you can't do anything else not even a simple transfer... pretty lame.
Please listen to customer feedback Why can't i access my invest direct account directly from the app ? Surely it shouldn't be too difficult to incorporate this into you app...even accessing invest direct through your website is very convoluted ! And has been left way behind by others like td direct. A shame really...I am looking to close my invest direct account ASAP as it is terribly old, slow and a nuisance to use :(
Alot of improvements required This app DOESN'T even compare to the Natwest banking app in terms of simple useability & smoothness!! Also no fingerprint to sign in. Hsbc is stuck in 2009
Worst banking app ever! Very basic! They need to look at Barclays and make some major inmprovmvets to there own.
Mission impossible An OK app especially now I can view balance without logging in. HSBC security is probably greater than fort knox which sometimes is annoying. A password or pin should be sufficient, over complicate by generating security codes even if for right reason. Still baffles me no button to order a new card.
Failure! This app was great until a recent update. I lost the 'generate secure code' button so can't use it to get on the Web. Can only make payments to ones previously paid to via Web. Ringing up for a reset takes forever and I find the HSBC rep is quite impatient in talking you through steps to reinstate the secure key! Useless.
Works fine Let's me see all my balances, pay bills, transfers etc. It's a little slow, but then any good security should have that effect on an Internet connection :)
Bad update Balance is not working after latest version update
Could be more fast and user friendly It worth to hire middle level UX designer to improve overall look and interface navigation experience
Not bad But needs a few more features as you still need to login via a PC to do some things. Interface needs an update too, but works well enough.
Too slow and complicated app, should have some simple option to login with pass code
Badly built Need to log back in three times when you get logged out for inactivity and too often has a problem connecting to the internet
Nice app. Does its job I like it! I'd love to have the possibility to set up a new transfer and to tell that I'm going abroad using this app.
Rubbish Total junk locks you out even if you enter right password defo changing banks hsbc sucks
Horrible app for such a large bank. Good for convenience but so clumsy.
Since last update It stopped working since last update just spins on opening (s7 edge)
Great Worth a download. I prefer to use this than the website.
Unfortunately for me it's not user friendly like Barclays or Natwest mobile application. Thanks.
Awful Lacks in functions...still have to log on the browser to do 95% of the things I need to do....
Mikebike Too slow and parts of screen need larger text and touch area
What's the hold up? Still no fingerprint log in for Android. 2016
Functional, bad layout, no fingerprint unlock Please provide fingerprint unlock
Works ok Seems to be working OK at the moment.
Touch doesn't work on the app now
Alright Wish they had not got rid of Fast Balance as thats All I use this for
Great app Very easy to use and making transfers could not be easier
Pointless Sort it out hsbc.
has to log on several times.
1 star for forced update... ... And that too from within the aap instead of play store
Bring fingerprint support for the android app as well!
Not working Moved from s5 to s6 phone and now not working why ???
Big Improvement! I first used this app about 6 months after it came out, and have to say, it was an abysmal experience. It was actually more convenient to use the web browser on a phone to access the online banking! As of 21/09/2016; I can say that the app's general flow and functionality is very much improved, and I feel it's now slightly more convenient than logging in on a desktop...and one can use paym/pingit functionality now too. Thank-you for improving this, guys.
Could learn a lot from Westpac banking app. It's not horrible. It's very secure. Its got potential. I'd love to see a "quick balance" option, similar to the Westpac app. I would say 90% of the time I use the app is to just see how much money I have. So maybe check out the Westpac app for that. It's one 4 digit pin and it shows you your balance. No details from the account itself just the balance. But, this app is very secure with all the hoops you have to jump through to get in. So I guess thats a good thing.
Quite limited The app is still useful if you need to check your balance and transfer money between your accounts however the website and this app relies on you to use a security key if you plan to do more and the app doesn't give you the option to generate one and just send you through a loop. I used to have no problem generating the secure code but the update has made this impossible.
Could be much better Please work on the following items: 1. On the first menu screen, when I press the Back button, there's no need for a confirmation screen. When I press back, i want out of the app. 2. I have two accounts. When I expand one of them and I go into their details, then when I click back, please don't close the expansion. This gets repetitive. 3. Allow users to see transactions further back than just ten days. 4. Smoother animations. Check out Bank of America's app
The worst mobile banking app I've used so far From a company which is definitely in need of improvement, their app doesn't change opinions. The app doesn't show all of my accounts. The available balance doesn't take into account any pending transactions. So for instance I have £10 in my account, spend £5, other banking apps will show current balance of £10, available balance £5 until the payment makes it's way through the system. Also the flashy background isn't needed, it just slows it down. Build an app that works, and is functional, needs help.
App not fit for purpose. So you try and do an online payment and the website tells you to generate a security code via this app. Open the app, and oh dear there is no button to generate a security code. It appears to have been removed during recent update. So you have to call HSBC for them to issue a code. And this is online banking? I'm doing what I had to do 20 years ago to make a payment.
Don't know about the app as never had chance to try it Due to deciding against joining HSBC. I had an appt I couldn't make. Took me 45 minutes to get through to someone to tell them, then 20 minutes on the phone with an African, who couldn't find anything, when it would have taken 30 seconds if I could have rung the actual branch. No way am I banking with incompetence like that.
Most overly complicated app I have ever had to use in my life. Have to input about 100 things before it tells you it's wrong when it's not, and then you have to log into the website to reset details which you can only do by relogging back into the app. Don't even get me started about the useless secure key business.
Bank, App, Retail exp Sucks! Use this bank to just shift your spare money overseas :). Guess thats their specialization. Can't rely on them for their retail banking experience - call centre, internet banking and now mobile, all of it extremely consistent in their poor quality. Kudos to HSBC team in screwing up their experience at all digital touch points. Keep it up...!
Can't change between countries I have held a HSBC account in the UK for many years and have used this app while in Australia for a long time. I have just set up an Australian account with HSBC and when I try to go between countries to login to my different accounts using the app although it shows I have selected UK it will not let me login as it is still in the Australian one. I can tell this because when I click on website it still links to the Australian site where as before it would link to the UK one. Doesn't work for 2 countries.
You guys have a bug. When I enter my digital secure key I get an error saying one of the fields is incorrect. Yet I can use the same digital secure key to generate a code and log in to the website. This has happened several times so it wasn't just a typo. I uninstalled and reinstalled to fix and I'm now unable to generate a new digital secure key. Look into your user experience. This is terrible and frustrating. I now have to call online banking to get one...
So bad it makes you want to change banks! It is painfully slow, that's when it does actually open. If its not going slow then it's telling you to check your connection, despite having wifif access and full 4g signal. Sort it out HSBC!
Worst App Ever the new update sucks , I can't do anything! you got rid of the generate secure key , i've been locked out of my account and I need to generate a secure key from the app but I can't so to reset my security details I have to go to the bank. i'm furious , if I could give this 0 stars I would.
Doesn't work App no longer works on the S6 Edge after updating to Android 6. Got to say the design and features for such a huge brand is extremely poor. You'd have thought you'd get a much better overall experience from branch to banking apps.
Much better now I like the fast balance option and integrated secure key. App can be a bit sluggish but let's me do most of what I want on the move like bill payments and paym. Would be handy to be able to change standing orders and cancel dd's
Updates & navigation Navigation around the app could be improved. More importantly, this is not a mobile banking solution if it requires a large update every time I open it... please space out updates and consider bandwidth cost for your users.
App do not support mobile banking very oftenly Need to do a lot of improvement on the app to make it user friendly. Very often I get the following msg. when I try to get login when it is really required. Following msg flashes on the screen. "There is an issue connecting to online banking. Please try again later (MB040)"
Slow broken junk Horrible slow HTML disguised as an app. Even worse than HSBC's online banking on the desktop. How can a company with so much money not afford to build their customers a decent app? Check out CommBank to see what you should be doing.
Digital Secure Key failing frequently New review: Digital Secure Key failing frequently without being changed. Old review, fixed on newer versions: Works once then have to reboot to load. This app worked fine until one of it's updates. Now it only works once then you have to reboot it to load it again. Please fix this awful bug.
Hopeless This App is a complete hopeless effort from HSBC. Too slow, multiple passwords in name of security, complicated digital ID generator etc. Everything about using app or doing internet banking is a waste of time. They seriously need to improve. Using app motivates me to stop banking with HSBC
Can't login at all I have tried this app several times since its inception and I have never been able to get it to work. Reading the latest reviews it appears I'm not missing much. Unloaded it as it's a waste of time. The web app works fine.
By far the worst banking app This really has to be the worst banking app out there. Takes forever to load and barely has any options. I would have changed banks if it wasn't for the hassle of changing all of my direct debits. It's 2016, hire someone to make you a proper app!
Could be worse only if does not open. It opens and is not working, asking for password which is nonexistent with Credit card but won't let you bypass it. Rubbish. Maybe if we all leave and do banking with competition
This app has come a long way from when it was first introduced. It's much more effective now. The only thing it's missing is Touch ID (Fingerprint security). When is this going to finally be added for Android?
Not very good When I want to check my balance..at the time ..its not working...n when I don't want...at the time..its work....so could you please. Help me to solve the problem..Thank you..o one more things...please please please hsbc ..fix your app..asap
Why it so complicated to use this app?? I don't understand why can't HSBC gives a simple access mobile app with pin access like every other bank? You have to double enter two long password to get into this app just to view your accounts, come on please life should not be that hard!
Unacceptable for such a large bank The device authentication experience is horrible. The app looks like it loads simple html pages.... Why is it so slow?? I am a new customer and am greatly disappointed.
Rubbish. Slow, cumbersome, and lacks a quick balance checking option. I appreciate the security but this goes a bit too far. Also I do not like how the app constantly runs in the background. Not sure that's necessary...
Very poor user interface, but does the job. Yes, a very poor user interface, and as is often with so many apps these days -no screen rotation for tablets. Can that facility really be so difficult? Anyway, despite these issues, the app does the job of balance checking and bill payments.
Just terrible Might as well just log on via the pc, as this app is just terrible. My custom is with two other of the highstreet main banks and the apps are smooth, efficient, easy to use and can do everything you could possibly require with no loss of security. Really need to pull there fingers out and spend some of our money on a quality app developer to bring them up to speed and join the technological revolution.
Its a good app. I just wish that when there is more than one transaction pending out of your account in one day that they would seperate the transactions instead of putting one whole sum and label it as miscellaneous. You will not know what they are until they go through which can be confusing
Locks my account every time Every time I try and use it, my account gets locked!!!! Without fail, phone banking or the branch accuse me of using wrong password.. It is not!!! I believe the bank locks it to force you into phoning them, so they can get more of your details to sell on!!! Not funny any more!!!
Surprisingly bad The app is full of glitches. Its design is VERY poor. Not handy at all. I'm truly surprised HSBC published such an app with their name on it! It depletes one's confidence with the bank as a whole.
Crashes all the time, never logs you on with the right password, won't connect to the internet. HSBC pride themselves on having a good mobile banking app. They dont
Bad First Impression Now I know why I received a letter due to account inactivity. The website login always sucked as well as the rate of return on the account. Just tried this mobile CR-app and says webpage not available after entering username information. Also remove all the pretty picture stuff. It impedes loading fast.
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