This app will allow the logging of road issues (potholes etc.) directly to the JRA and is only intended to be used by the residents of the Greater City of Johannesburg South Africa.
Changes in version 22.214.171.124
- Login with social media platforms (Facebook, Twitter and Google+)
- Correction of date labels displaying only ‘Today’
- Ability to sign out of app
- Additional performance enhancements
For support and enquires http://appforum.intervate.com/
Intervate South Africa part of our windows phone Maps & Navigation and have installs 50000. Update Feb. 19, 2015.Rating is 60.1015. Windows Verison is 126.96.36.199. Actual size 4.2 MB.
Jra app Jhb roads agency app is awesome. At last something in city of Joburg which works.
An app clearly made by a 3rd party! Great app 4/5! Don't expect anything to really happen from JRA though... It's like a black hole when you report things. A simple update to cases logged like "Our teams are working in area xxxxxx and should be in that area in 10 weeks" would show that there is actually a human at the end of the app.
Well played and convenient I changed my number of stars from 3 to 4 now. I really like the whole convenience of this app. But please it would be appreciated even more if JRA could issue workers faster to the locations where work needs to be done
Was working Had to change this app from 5 stars to 1 because potholes go unfixed for weeks
issue update Every couple of minutes I get a notification saying "an issue has been updated please review. it also shows the incorrect time. I clear the message but it just comes back. very very annoying
What good is the app if issues logged aren't attended to? I've received responses from the DEV team (Intervate South Africa) and it seems the date issue has been resolved (so you get one star for that), BUT SERIOUSLY - what good is an app if no action is taken. Consider SR56162 (16 January 2015) and SR55391 (20 January 2015) - both logged for the same set of traffic lights. It's been over a month now that these traffic lights have been out (and I am sure I'm not the only person who has logged incidents for this intersection). The only update I've received relating to the incidents so far has been to the effect of "sorry we've been on holiday and were short staffed". Come on! We're halfway through February!! This is not some small back road's traffic lights, but rather ones that are at a highway on and off-ramp! 20150218: Please note, that it doesn't help if Service Requests (SR55391) are closed with "Confirmed working by our technical team" because the application's Location Lock function doesn't work. Photo's of the intersection WERE provided. It's been a MONTH since the issue was initially reported.
Great app - does have a date display issue Great app, just one minor issue. If you select a list of your logged issues the date is always displayed as today, even though the issues have been logged previously.
Great idea but poorly implemented The app works fantastically, pity that no issues logged are actually attended to. I have logged 7 major potholes with pictures over a month ago and not 1 has been attended to
Call logging seems to work It can only take new photos not use existing ones. Logged an issue on Friday 9 January. I wonder how long it will take to fix? FWIW there is no way to report faulty street lights
Find @fix The I dear sounds great. But its not working
Not practical The app is not practical to use. Not being able to submit a geotagged pic from your gallery is a major design flaw. Who has time to take a picture while driving and submit it etc. Very distracting for the driver. Also, the app does not maintain a GPS lock and so when you try log a fault you need to stop at that fault for long enough so that your phone achieves gps lock. If it used geotagged pictures for the coordinates which could be uploaded when you have time, it would be a lot more practical.
Great App App is great and gets responses fast! Actually fixing the issues depends on how important the road seems to be, but I guess that's a different debt.
New additions are great Very useful tool for responsible citizenship. Help keep our Jozi running
Excellent Idea I am very impressed with this app and I have been telling everyone about it. I have logged two issues and they were resolved almost immediately.
Great app pity about service delivery Why respond and tell us to report an issue elsewhere they have all the relevant info so why not pass it onto the respective dept. Robots reported out of order are not responded to!!!
Update messages Keeps notifying of updates with the same message. And there is no 2 way communication
GOOD ENOUGH Allows citizens to get involved with the JRA. There is room for improvements, such as, stating when an active logged issue is finished/complete.
Can't select from map
Absolute waste of time!! I have logged issues many times and nothing has been repaired!!! Is it the app or just shocking service delivery?
Offline logging New offline logging works great
Initiative This us a great idea. Cant wait for it to properly take off and people will be used to this system. Thanks
Missing features Won't be truly useful until we can log an issue remotely. Most problems I see go unreported because I can't stop my car there and then to fumble with my phone. Will update my rating when this feature is added
Good app The app is good and I have submitted several issues which were resolved quickly. I am, however, still struggling to figure out how to submit remote issues using the roadmap.
Nice idea Who is able to submit a request while driving? You have to stop next to the road when you submit, as the app takes the location you are when submitting as the location of the problem and not where the photo is taken or what the details say. Silly and incorrect. They do respond quickly when you contact them.
Buggy & no offline capture! No offline or map pinning. A useless menu pops up over my keyboard occasionally while capturing incidents. Currently unable to capture, keep getting "could not capture..."
User friendly and good service Speedy response from support team. Easy to use app!
Great Idea. However, the take a photo part does not seem to work properly. The camera app gets opened, but there is no way to actually attach the photo to the report. (Samsung Galaxy Pocket)
Waist of time. No response Used this app to log a call. Over a month now and no result. My call is still on new status. Its a waist of time . Nothing new from our municipality . Thanks for the rely marc. The sr is 11941
Does nothing, badly Does not lead to fixed potholes. More than 6 weeks, some issues closed, but potholes not fixed. Does not cater for the 2 primary use cases; cannot log while moving, while in poor data reception area or afterwards when at home. Really pointless, so I am uninstalling. Nice colour scheme, though.
GPS on this app It Can never find my location no matter where i am east rand, joburg, midrand, west rand even though Maps is working fine on my phone.
Can't register Samsung S5. Invalid credentials on registration. Tried different mail addresses, different password complexities.
Great app Had a lot of issues at first but an awesome innovation. Perhaps just look at adding the option to delete an incident if logged by accident or incorrect location.
Does not work Tried 2x Took pics and activated gps. Did not get sent and was not recorded on my phone.
It is great that one can submit an issue, but the fixed issues should be removed after a certain amount of time.
Need's a little bit more Good app, however it doesn't give one the option to give a street name or link to a map. One can only give real time gps location and it is not always possible to report right on the spot, as you are driving. Would be great if this could be added...
"Invalid User Credentials" still a stumbling block Would be a great app if you could resolve the "invalid user credentials" problem ...
Submission later Great idea, but it would be great if we could submit an issue by entering location details manually as well as description of the issue as its not always practical (or legal) to submit issues while driving.
looking good Looks like a very good social participation app, hope it gets some traction
Great app - no action from JRA Have had no action from the JRA on the repair is logged potholes. Logged calls 5 months ago, was told there was a strike 4 months ago and then nothing since then. App is useless of the logged faults aren't sorted out!!
Works like a charm All faults logged was quickly fixed
No service I don't have problem with the app but it is useless when no one attend the issues.
Good app, pathetic JRA The app is decent enough and very convenient but the logged reports go unanswered. No action just makes for another frustrating portal of poor service delivery. Don't waste your time reporting issues because they will be ignored. Deserves NIL stars actually based on service quality of the JRA. Potholes reported 20th June still not repaired by 27th July.
Needs action Besides issues not being actioned, this app needs polish, like the ability to close issues, as well as to add information to other people's issues logged. JRA are failing to understand the power of illiciting the help of the public and could probably trebbil it's efficiency if it learnt to use this technology properly. For people to believe in the efficacy of this app it would be useful to see statistics like mean time to resolution, total number of issues logged per month, total fixed per month, etc.
Call logging is all that works It can only take new photos not use existing ones. Logged an issue on Friday 9 January. I wonder how long it will take to fix? By end of August 25% fixed, the rest ignored or cancelled. JRA doesn't pass on calls to other departments like City Power. They just ignore them and cancel the logged call #WorldClassAfricanCity #useless
Disappointment - nothing gets actioned = complete waste of my time Great app but completely pointless as nothing is ever actioned!!! Don't expect anything to really happen from JRA though... It's like a black hole when you report things. A simple update to cases logged like "Our teams are working in area xxxxxx and should be in that area in 10 weeks" would show that there is actually a human at the end of the app. I have reported issues from March and over 6 months later potholes in the middle of Santon CBD are still missing !!!
Some features Faulty and delayed response Please make more improvements to the app and Logged reports go answered! Seriously becoming a useless app, nothing gets fixed!
I am happy with the app as it is proactive. I have logged various issues which were resolved (either by luck or through the app)
Excellent App and JRA fixed traffic light in 3 days. Works great and the staff executed and fixed the problem.
First page is jam-packed, Poor UI
Very impressive Fast acting, and very effective good app
Useless JRA doesnt fix any issues
JRA couldn't care less This app only serves as a trophy to hold up in meetings and press conferences. The JRA could not be bothered with any issues logged. Either they are on strike or there is delay or they claim road issues are not theirs to solve. Johannesburg: a no class African cockup.
Please attend to the issues logged
Update required. GPS and map functionality not supported on Sony Z5 Marshmallow OS. Please release an update.
It's a great idea. But nothing ever appears to get actioned, and the app has become unusable since I upgraded my phone to Android 6.0.
Waste of time Don't waste your time as your logs won't get attended to, even months afterwards. App is a great idea but useless if the logs don't get attended to.
Update some features Need to have the ability to close a logged call once resolved. Not all cases have been actioned so no real point logging them. Should have the ability to comment on exisiting cases to give feedback on issues logged
Email reg fail. Why register?
Some features Faulty and delayed response Please make more improvements to the app and Logged reports go unanswered! Seriously becoming a useless app, nothing gets fixed!
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